What does an Ombudsman do?
- Makes regular, unannounced visits to licensed long-term care facilities
- Works to resolve the resident’ concerns and complaints
- Investigates allegations of elder abuse in licensed long-term care facilities
- Witnesses Advance Health Care Directives in nursing facilities
Why become a state-certified Ombudsman?
- To help long-term care residents who have no one else to turn to with their concerns and complaints
- To educate residents about their rights
- To make a real difference in the lives of lonely residents who often feel powerless
- To be constantly challenged by new and different situations
- To be able to draw from your life skills and experiences to be an effective advocate
- To be part of a community of volunteers who are passionate about helping the elderly
- To volunteer on a flexible basis, that fits into your schedule
- To receive much more than you put in
What are the prerequisites to become a state-certified Ombudsman for the Sonoma County Ombudsman Program?
- Be at least 18 years old
- Have not been employed, nor have a family member employed by a long-term care facility in the past 12 months
- Submit an application
- Pass a criminal records check (federal and state)
- Have a valid California driver’s license and proof of insurance
Training requirements for state certification:
- Successful completion of a 40-hour certification training program
- Mentored visits to long-term care facilities
- Pay $20 fee for printed materials — scholarships available upon request
- Complete 12 hours of training each year to maintain state-certification
What is the time commitment for a Certified Ombudsman?
- 14 hours per month
- 10 hours a year continuing education
- Hours are flexible, according to your schedule
