As people age, the importance of their healthcare insurance increases. People are so grateful after they have been able to sit down 1-on-1 with an unbiased counselor who has helped them with their Medicare questions and issues.
The success of HICAP is achieved through responsible, energetic, trained volunteer counselors who help Medicare beneficiaries in the following areas:
- Providing information/education about Medicare, program benefits and appeal rights
- Assisting in providing Medicare and supplemental claim forms
- Interpreting Medicare supplemental insurance policy benefits, exclusions, coverage and long-term care insurance
- Explaining the "pros" and "cons" of Medicare Advantage plans.
Counselors in the 6 counties we serve (Sonoma, Solano, Napa, Mendocino, Marin and Lake) advise older adults and their families on health insurance rights and choices, and are certified by the California Department of Aging to serve seniors and disabled Medicare beneficiaries who need assistance with Medicare and related problems. HICAP counselors provide factual, unbiased and free information and educational services.
Extensive certification training is provided then an in depth internship where knowledge is implemented through incremental co-counseling beside established counselors. During this phase, trainees are supported and strengthened. Counselors commit to a minimum of eight volunteer hours per month for a year then assigned to specific locations in their community. Throughout the year, 12 hours of ongoing training is required and provided through workshops.
The work volunteer counselors do is important to the health and well-being of the clients we serve. Our volunteers enjoy knowing their time and service is valued by the client and they are making a difference. Counselors enjoy staying up-to-date on the latest happenings and changes in health care coverage as it applies to Medicare beneficiaries.
If you are interested, contact the Volunteer Coordinator or Program Manager for more details about the opportunity to make a difference.
We look forward to meeting you.
- Call 1-800-434-0222 or the HICAP administrative office in Petaluma at 707-526-4108