The call came in to the Ombudsman of the Day about a week after the 2017 Sonoma County Fires.
“They left my mother in her apartment during the fire!”
Where was your mom living?
“In an assisted living facility. She called me from her apartment during the fire. My mom could see the flames and smell the smoke. She didn’t have any electricity. She is 90 and was scared and she didn’t understand what was going on.”
She wasn’t evacuated?
“No, they left her in her apartment! No one came to help her get out. When she called me, I couldn’t understand and asked her Where are You? She said in her apartment. I couldn’t believe it, so I jumped in my car and drove up there. At first the emergency services refused to let me in and said that the facility had evacuated everyone. I had to convince them that my mom was STILL IN HER APARTMENT!”