You Have The Right To Complain If

YOU HAVE THE RIGHT TO COMPLAIN IF ………

Some of The Things You Have A Right To Complain About:

 
Residents Rights

Verbal abuse
Denied visitors
Not informed of rights
Loss of personal possessions
Religious, race, sex discrimination
Mail opened
Denied use of personal clothing &
possessions

Quality of Care

Dehydration
Personal hygiene ignored
Bedsores/Decubitus Ulcers
Not dressed adequately
Dentures not cleaned, missing
Medications not given as prescribed
by physician
Staff not being responsive to needs
Kept up too long
Allowing one’s body to be
exposed/lack of privacy

Dietary Issues

Cold food, unappetizing food
No variety in meal
No assistance with feeding (if
    needed)
No snacks provided
No water available
Nutritionally poor food
Religious/ethnic preference ignored

Facility Administration

No advance notice of discharge
Family not informed promptly of
accident or change in resident’s
condition
Language barrier of staff & residents
Discrimination or retaliation against
resident who made a complaint

Physical Abuse

Threat of physical harm
Beatings
Sexual assault
Deprivation of food & water
Restraints

Mental Abuse

Speaking to a resident in an inappropriate
    or harsh manner
Lack of respect for the resident
Speaking about a resident within their
hearing, in a derogatory manner

Financial Issues

Not receiving a copy of the admission
agreement
Double billing
Charges not approved in advance
Financial accounting denied
Resident’s access to money denied
Resident’s money not accounted for
Charges for services not rendered
 
•    The first step in resolving a problem is to speak directly to the staff at your residential care home or skilled nursing facility.  

If, however, you are unable to bring about satisfactory resolution of the problem, call your:

Local OMBUDSMAN at (707) 526-4108

or

(after business hours) CA State CARELINE at 1-(800) 231-4024.