What does an Ombudsman do?
• Makes regular, unannounced visits to licensed long-term care facilities
• Works to resolve the resident’ concerns and complaints
• Investigates allegations of elder abuse in licensed long-term care facilities
• Witnesses Advance Health Care Directives in nursing facilities
Why become a state-certified Ombudsman?
• To help long-term care residents who have no one else to turn to with their concerns and complaints
• To educate residents about their rights
• To make a real difference in the lives of lonely residents who often feel powerless
• To be constantly challenged by new and different situations
• To be able to draw from your life skills and experiences to be an effective advocate
• To be part of a community of volunteers who are passionate about helping the elderly
• To volunteer on a flexible basis, that fits into your schedule
• To receive much more than you put in
What are the prerequisites to become a state-certified Ombudsman for the Sonoma County Ombudsman Program?
• Be at least 18 years old
• Have not been employed, nor have a family member employed by a long-term care facility in the past 12 months
• Submit an application
• Pass a criminal records check (federal and state)
• Have a valid California driver’s license and proof of insurance
Training requirements for state certification:
• Successful completion of a 40-hour certification training program
• Mentored visits to long-term care facilities
• Pay $20 fee for printed materials — scholarships available upon request
• Complete 12 hours of training each year to maintain state-certification
What is the time commitment for a Certified Ombudsman?
• 14 hours per month
• 10 hours a year continuing education
• Hours are flexible, according to your schedule
To Volunteer, click here