#5 - Several items are missing from my mother's room, including some jewelry. The Administrator said he was sorry and that I shouldn't bring anything like that in for my mother because "things disappear." Aren't they responsible?

Telling residents not to bring in any personal items is not appropriate. Upon admission, the facility should give you a copy of their theft and loss policy. It is very important that all of your mother's personal possessions be listed in the inventory list that is in her chart. As other items are brought in, they should be added to the list as well. If any of the missing items has a value of more than $100, the loss should be reported to the police.